Frequently Asked Questions

How long will it take to receive my order? 
    • It may take approximately 5-7 business days for orders to be processed and shipped.Thank you for understanding that order processing may take a little bit longer than big brand stores, as it is just me and my two huskies trying to fill all of the orders.(The huskies are also not very helpful unfortunately)
    • I send most packages USPS business class mail, this usually means 2-5 business days for shipping. 
    • You will always receive a tracking number once packages are sent out!
How long will it take for you to respond to my email or DM?
    • Though I try to respond to all inquiries within 24 hours, please allow up to 3 days for response.
    • If you have a problem with your order please email us as response time will be faster, thank you!
How can I contact Ultra Violett Crystals?
    • You can contact us by email at ultraviolettcrystals@gmail.com or on Instagram and Facebook on our page Ultra Violett Crystals.
    • Please allow 24-72 hours for response.
    • If you have a problem with your order please contact us by email, thank you!